Shipping Policy
1. Shipping Range
We currently offer shipping services within the United States, including all 50 states and Washington, D.C. (excluding overseas areas or military addresses APO/FPO). In addition, we offer shipping services to Europe.
2. Shipping Method and Time
We provide standard shipping service for all US and European orders.
* Shipping Method: Standard Shipping
* Order Processing Time: All orders will be processed and shipped within 1-3 business days.
* Shipping Time: The package will be delivered within 3-5 business days after shipment.
Note: Order processing and shipping time does not include weekends and federal holidays.
3. Shipping Cost
US Shipping Cost
| Order Weight | Shipping Price |
| 0-0.5kg | $10 |
| 0.6-1kg | $15 |
| 1.1-1.5kg | $20 |
| 1.6-2kg | $25 |
| 2.1-2.5kg | $30 |
EU Shipping Cost
Austria, Belgium, Netherlands, Poland
| weight | price |
| 0-0.5kg | $9 |
| 0.6-1kg | $14 |
| 1.1-1.5kg | $20 |
| 1.6-2kg | $26 |
| 2.1-2.5kg | $32 |
Czechia, Germany
| weight | price |
| 0-1kg | $14 |
| 1.1-2kg | $25 |
| 2.1-3kg | $35 |
| 3.1-4kg | $45 |
| 4.1-5kg | $60 |
France, Italy, Portugal, Spain
| weight | price |
| 0-0.5kg | $12 |
| 0.6-1kg | $14 |
| 1.1-1.5kg | $19 |
| 1.6-2kg | $25 |
| 2.1-2.5kg | $30 |
4. Package Tracking
Once your order is shipped, we will send a confirmation email with the logistics tracking number of the package. You can check the status of the package at any time on the logistics company's official website.
5. Lost or Damaged Package
* If your package is lost or damaged during transportation, please contact our customer service team immediately.
* We will provide you with free re-shipment or refund service after confirmation.
* Please file a claim within 7 calendar days after receiving the package and attach relevant photos (such as damaged products or packaging).
6. Shipping restrictions
* We currently do not support delivery to overseas areas of the United States, military addresses (APO/FPO) or post office boxes (P.O. Box).
* Some orders may be delayed due to force majeure (such as bad weather or logistics delays), and we will contact you in time.
7. Customer Support
If you have any questions about the shipping policy or need to change your order, please contact us through the following methods:
* Email: support@dokibeats.com
* Contact number: +86 18668483071
* Customer service working hours: Monday to Friday 9:00-18:00